Customer Service Pages- Lock Pick Shop

Q: Will "lockpickshop.com" be on the return address label?
A: NO. Our return labels will say "Locksmith Parts & Supplies" Customs descriptions will say "tool kit".

Occasionally we get emails asking that we leave our company name off of the return address label. Please do NOT send emails requesting that we amend or omit our return labels - it's not going to happen. Chances are if someone is making this type of request that they don't have the legal right to order the tools we carry. If this is the case please leave the website immediately; we don't want your business.

Return Policy: (back to top)

The lack of ability on an individuals part to use lock picking tools successfully does not establish an item as defective.  Lock picks cannot be returned for this reason.  The ONLY returns of lock picks accepted by L.P.S. are those those with manufacturers defects.  If an item you've puchased is defective it will be replaced by LPS or the manufacturer. A refund will not be issued. If you've broken the tools please do not try to return them. You will NOT be issued a credit or refund.  Our personnel can easily tell the difference between a defective item and one that has been broken from misuse.   Defective merchandise must be returned to our warehouse within 14 days of receipt of order.  Making a return is easy.  Just return the item to the address on the packing slip and note on the packing slip what the problem is with the item.  Please contact us if you've any questions  Many of our tools are covered by a manufacturers warranty.   Please retain the warranty card that comes with your order so you may take advantage of the warranty if necessary.

If you are not satisfied you may return (bound) books you purchased from Lockpickshop.com within 14 days for a exchange or refund as long as they are in NEW condition.
Video tapes, Dvds and CD Roms may be returned for replacement if they are defective. Returns of any of our locksmith courses including The Lockout Specialist and The Tactical Lock Opening Course are not eligible for return under any circumstances. If any of the tools or dvd's that accompany a course are defective they will be replaced. Manufacturers packaging MUST be intact and included with ANY returned item.

A return authorization number (RA#) MUST be obtained by the customer PRIOR to shipping the defective item back to L.P.S. The RA# may be obtained by email request.

If merchandise is returned to our office (that is in NEW condition with all original packaging intact) without an RA# (return authorization number) or prior authorization from an L.P.S. representative, a credit will be issued in the amount of the original order less 20% and less the original shipping fee within 14 days of original date of purchase.

Please note: Shipping costs are non-refundable- period. If you give an incorrect address and we have to re-ship your order you will be charged separately for the additional shipping fees. This applies to domestic as well as foreign orders.

There is a 20% re-stocking fee on all returned (non-defective) merchandise. **Please note: If you've placed an order and change your mind after it has shipped and refuse delivery...you will be charged a 20% re-stocking fee* and all associated shipping fees. Please be absolutely sure before checking out.

A- LPS pays a number of people to ensure that our customer orders are picked, packed and shipped quickly. Should you change your mind about an order you've placed we've still done all the work to get the order to you in a timely fashion. When an order is returned it needs to be unpacked, checked for defects and repackaged. All associated paperwork must be processed. All the same steps are taken for returned merchandise and the same amount of work has to be done on our end...twice.

Buyer Responsibility:(back to top)

It is the responsibility if the BUYER, not Lockpickshop.com, to ascertain and obey all applicable local, state and federal laws pertaining to the possession and use of items ordered. Please do not send email asking if it is legal in your state, city or country to purchase locksmith tools. Our company ships to over 60 countries around the world. The laws and restrictions regarding the purchase and ownership of these tools varies from state to state, province to province,city to city and, in some cases, town to town. YOU will need to make the call to the proper authority to determine whether or not you are legally able to purchase lock picking tools. The other products on the Lockpickshop.com website are not regulated (books, cd's, dvd's, practice and cutaway locks, LAB pinning kits) so you are able to purchase any of these items without issue. Consult your local and state laws before ordering if you are in doubt. By placing an order, the buyer asserts that the products will be used in a lawful manner and that they are of legal age. Absolutely NO sales to minors! By placing an order for locksmithing tools, the buyer asserts to be a bonified member of the locksmithing industry or other qualified personnel.

United States Federal law prohibits interstate mailing of locksmithing devices unless the device is mailed to a lock manufacturer or distributor; a bona fide locksmith; a bona fide repossessor, or legally authorized recipients.

For more on the US Federal codes regarding nonmailability of locksmithing devices Click Here.

For info regarding US Federal code as it applies to nonmailability of motor vehicle master keys : Click here

Our Anti-Fraud Policy:(back to top)

Note to would be thieves: Credit card holder names and billing addresses are verified to reduce fraud. Anyone caught using a fraudulent credit card number will be prosecuted to the fullest extent of the law. In addition, it is a waste of time purchasing LPS products with a stolen credit card number since we have the ability to discern a "real" order from a fraudulent order. This is done based on the unique anti-fraud software we recently installed. As soon as a charge is reported as invalid or illegal, we will report all information returned to us through the anti-fraud program to the necessary authorities.