Postal money orders or bank checks are accepted. (payment must be in US dollars -$) Personal checks are NOT accepted. Company checks are also accepted as long as company name and address are printed on the check. Please do not send cash!
IMPORTANT: LPS must have proof of age for all mail-orders. Please enclose a copy of your photo id (drivers license etc.) with your mail order. You may also scan your id and email it to us if you prefer not to enclose it with your order. Mail orders paid for with money orders will not ship until we have proof of age.
Please refer to our Global Shipping Charges page and ensure that the proper amount is added to your check or money order to cover shipping and handling.

LockPickShop is a New England based company. Our office is located in Massachusetts about 30 miles north of Boston, a short distance from Logan International Airport. Our warehouse and shipping facility is located in Nashua, New Hampshire. Our company does not have a physical retail store; we are an Internet based company. Customers may not make purchases from our warehouse.

*All Domestic and Foreign orders in which the billing address differs from the shipping address and/or addressee must be accompanied by a photocopy of the credit card AND a drivers license (or other official photo identification). Foreign orders placed by credit card from any country that is not part of the AVS (Address Verification Service) program may also be required to scan and email a copy of their legal identification. This includes non- US orders paid for via PayPal payment services where the address is not a confirmed PayPal address or is an internationally confirmed PayPal address. **International orders paid for with PayPal are required to furnish ID upon request of LPS even if the address is confirmed because the transactions are not covered by the PayPal Sellers Protection Policy.

*This applies to orders placed online as well as by mail. This info may be faxed, scanned, emailed OR included with mailed in orders.

Processing Time: (back to top)

Most domestic (US) orders are shipped within 2 business days of receipt of payment. Please allow up to 14 days for delivery. We will contact you directly if the order cannot be shipped within a reasonable amount of time. At that time you will have the opportunity to change your order or cancel.

Methods of Shipping: (back to top)

For most Domestic orders we ship by USPS Priority mail or UPS Ground service. Orders in excess of $100.00 will be shipped via UPS ground service. **All orders containing tryout keys will be shipped UPS. * LPS charges a flat rate for shipping on all items based on the total $ amount of your order.
International orders oftentimes can come to more than the amount we initially charge due to the weight of a package or the distance the order is travelling; particularly if the item is shipped UPS. When your order has shipped we will notify you with the US Postal Service Delivery or Signature confirmation or UPS tracking number via email. *Please note- Lockpickshop.com can NOT ship to PO boxes unless the PO box is the actual billing address of the cardholder.

**Please include a physical street address if you are ordering tryout keys, or auto jigglers (aka "lockpicks for cars"). **Auto jigglers and/or auto opening keys cannot be shipped via the US Postal Service. It is against Federal regulations. These orders MUST be shipped via UPS. Whenever possible we ship domestic orders via USPS Priority mail. International orders will be shipped by FMI - First Class Mail International, PMI - Priority Mail International, or EMI - Express Mail International. Canadian orders may also be shipped via UPS Standard Delivery. Usually international orders arrive in 4-10 days. This is largely dependant on how quickly the packages clear US and then international customs.

For detailed information regarding International and Express shipping charges please see Shipping Charges.

Package Markings: (back to top)

Q: Will "lockpickshop.com" be on the return address label?
A: NO. Our return labels will say "Locksmith Parts & Supplies" Customs descriptions will say "tool kit".

Occasionally we get emails asking that we leave our company name off of the return address label. Please do NOT send emails requesting that we amend or omit our return labels - it's not going to happen. Chances are if someone is making this type of request that they don't have the legal right to order the tools we carry. If this is the case please leave the website immediately; we don't want your business.

Return Policy: (back to top)

The lack of ability on an individuals part to use lock picking tools successfully does not establish an item as defective.  Lock picks cannot be returned for this reason.  The ONLY returns of lock picks accepted by L.P.S. are those those with manufacturers defects.  If an item you've puchased is defective it will be replaced by LPS or the manufacturer. A refund will not be issued. If you've broken the tools please do not try to return them. You will NOT be issued a credit or refund.  Our personnel can easily tell the difference between a defective item and one that has been broken from misuse.   Defective merchandise must be returned to our warehouse within 14 days of receipt of order.  Making a return is easy.  Just return the item to the address on the packing slip and note on the packing slip what the problem is with the item.  Please contact us if you've any questions  Many of our tools are covered by a manufacturers warranty.   Please retain the warranty card that comes with your order so you may take advantage of the warranty if necessary.

If you are not satisfied you may return books you purchased from Lockpickshop.com within 14 days for a exchange or refund as long as they are in NEW condition.
Video tapes, Dvds and CD Roms may be returned for replacement if they are defective. Manufacturers packaging MUST be intact and included with ANY returned item.

A return authorization number (RA#) MUST be obtained by the customer PRIOR to shipping the defective item back to L.P.S. The RA# may be obtained by email request.

If merchandise is returned to our office (that is in NEW condition with all original packaging intact) without an RA# (return authorization number) or prior authorization from an L.P.S. representative, a credit will be issued in the amount of the original order less 20% and less the original shipping fee within 14 days of original date of purchase.

Please note: Shipping costs are non-refundable- period. If you give an incorrect address and we have to re-ship your order you will be charged separately for the additional shipping fees. This applies to domestic as well as foreign orders.

There is a 20% re-stocking fee on all returned (non-defective) merchandise. **Please note: If you've placed an order and change your mind after it has shipped and refuse delivery...you will be charged a 20% re-stocking fee* and all associated shipping fees. Please be absolutely sure before checking out.

Q- Why does LPS charge a re-stocking fee?

Buyer Responsibility: (back to top)

It is the responsibility if the BUYER, not Lockpickshop.com, to ascertain and obey all applicable local, state and federal laws pertaining to the possession and use of items ordered. Please do not send email asking if it is legal in your state, city or country to purchase locksmith tools. Our company ships to over 60 countries around the world. The laws and restrictions regarding the purchase and ownership of these tools varies from state to state, province to province,city to city and, in some cases, town to town. YOU will need to make the call to the proper authority to determine whether or not you are legally able to purchase lock picking tools. The other products on the Lockpickshop.com website are not regulated (books, cd's, dvd's, practice and cutaway locks, LAB pinning kits) so you are able to purchase any of these items without issue. Consult your local and state laws before ordering if you are in doubt. By placing an order, the buyer asserts that the products will be used in a lawful manner and that they are of legal age. Absolutely NO sales to minors! By placing an order for locksmithing tools, the buyer asserts to be a bonified member of the locksmithing industry or other qualified personnel.
United States Federal law prohibits interstate mailing of locksmithing devices unless the device is mailed to a lock manufacturer or distributor; a bona fide locksmith; a bona fide repossessor, or legally authorized recipients.
For more on the US Federal codes regarding nonmailability of locksmithing devices Click Here.
For info regarding US Federal code as it applies to nonmailability of motor vehicle master keys : Click here

Our Anti-Fraud Policy:(back to top)

Note to would be thieves: Credit card holder names and billing addresses are verified to reduce fraud. Anyone caught using a fraudulent credit card number will be prosecuted to the fullest extent of the law. In addition, it is a waste of time purchasing LPS products with a stolen credit card number since we have the ability to discern a "real" order from a fraudulent order. This is done based on the unique anti-fraud software we recently installed. As soon as a charge is reported as invalid or illegal, we will report all information returned to us through the anti-fraud program to the necessary authorities.